Website Issues?
If you don’t have website maintenance, before long it won’t work well or look good, and you may be missing valuable leads and sales. Even worse, you’ll have gaping security holes due to outdated plugins. Don’t wait till you crash and burn!
Why You Need a Website Maintenance Plan
Security
Most website hackers take advantage of outdated WordPress code, plugins and themes. We reduce the risks of your site being hacked.
Performance
Savings
Code gets better
Maintenance BASIC Plan
Keep it up-to-date- Update Plugins, Themes & Core
- Weekly Backups
- Spam Cleaning & Issue Fixes
- Basic Text Edits
- Pro Plugin Updates**
- Technical Support
- Total of 1 hr/mth*
- Add 1 NEW PAGE/Mth
- Upload 2 BLOG Posts/Mth
- More than one website
Maintenance PLUS Plan
Add new posts and update pages- Update Plugins, Themes & Core
- Daily Backups
- Spam Cleaning & Issue Fixes
- Pro Plugin Updates**
- EXTRA Text & Page Edits
- Technical Support & Design Changes
- Total of 2 hrs/mth*
- Add 1 NEW PAGE/Mth
- Upload 2 BLOG Posts/Mth
- More than one website
Maintenance GOLD Plan
Choose your hour requirement- Update Plugins, Themes & Core
- Daily Backups
- Spam Cleaning & Issue Fixes
- Pro Plugin Updates**
- Add LANDING pages/Mth
- Add NEW PAGES/Mth
- Multiple BLOG Posts/Mth
- Technical Support & Design Changes
- Choose from 10, 20 or 30 hrs/mth*
- Up to THREE websites
*For each month, if the desired website development time is in excess of your current plan time allocation, you will have the option of 1/ deferring some work to the next month, 2/ upgrading your plan, 3/ ordering extra support credits or 4/simply email or phone for a quick quote. Terms & Conditions
** Pro Plugins: If website has been developed by Topwebsites, the Pro plugins that have been used for theme, theme enhancement & backups will be updated as part of your Maintenance Plan. Other Pro plugins installed by third parties or for specific website features will likely be at client cost.
Wordpress: The above plans are for Wordpress CMS. Non-Wordpress platforms often have very differing requirements. Please contact us for a tailored Maintenance Plan.
DOWNTIME: Top Websites is NOT responsible for server/hosting downtime. Downtime is an inevitable part of the online experience. No website can guarantee 100% uptime— even major tech companies like Google experience occasional outages. The average website is down 3hrors per month. A site that has 99% uptime equates to being off line 7.2 hours per month. Outages may occur due to server maintenance, server overload, hardware failure, cyber attacks, releases or updates to plugins and/or themes, human error, amongst other things. Having a Maintenance Plan with Top Websites will enable you to have the site up and running as quickly as possible.
FAQ
If my site is already broken can you fix it?
What if I have not updated anything for months/years?
What if a plugin is no longer supported?
The plugin is still monitored for issues as before. If no breaking changes or security issues are presented, it may be able to remain on the site. We frequently encounter plugins with a variety of issues; in such cases, you’ll be notified of better (and up-to-date) alternatives.
What is GeneratePress and related Pro plugins?
GeneratePress is a free, blindingly fast theme on which to build a website. To enhance this basic theme GP Premium & GenerateBlocks Pro provides design tools with advanced blocks, responsive style controls and advanced full site editing. These are paid-for plugins.
As a licensed developer we are permitted to install and use GP Premiem & GenerateBlocks Pro on as many projects as we want. With a Maintenance Plan we can update these plugins at no extra cost to you! If you choose to forgo or discontinue our Maintenance services, we strongly recommend you purchase your own license to stay current with security updates and upgrades.
What is Divi? Do I need a license for Divi?
Divi is a WordPress Theme by Elegant Themes. We may use Divi as a framework which we will build upon because of its features and support that give you options for customization and management of your own website after it’s initial construction.
As a licensed developer we are permitted to install and use Divi on as many projects as we want. If you choose to discontinue our services, we recommend you purchase a license to stay current with security updates and upgrades.
Will a Maintenance Plan stop hackers?
NO, DETERMINED HACKERS MAY BE ABLE TO EXPLOIT THE SITE FROM ANY NUMBER OF WEAK POINTS such as compromised emails/passwords etc, but it will certainly make it harder for them to gain control of your site. Think of the car maintenance analogy. Having car maintenance won’t stop vandals BUT having a good car alarm will discourage them! Similarly having a Maintenance Plan allows us to keep your security up to date, making your site quite a deal safer.
If the worst happen, you may need to hire security experts, such as the team at Wordfence, to clean and sanitise.
Will a Maintenance Plan stop DDoS
Does it mean my website will have no downtime?
Downtime is an inevitable part of the online experience*. No website can guarantee 100% uptime— even major tech companies like Google experience occasional outages. The average website is down 3hrors per month. A site that has 99% uptime equates to being off line 7.2 hours per month. Outages may occur due to server maintenance, server overload, hardware failure, cyber attacks, releases or updates to plugins and/or themes, human error, amongst other things.
Think of the car maintenance analogy again. Having car maintenance won’t stop the car from stalling or being in a accident. However, you will be able to phone the garage and call for help! Similarly, if the site is experiencing downtime we will investigate the root cause and help fix it. In some cases, its been simply a case that the Customer has overlooked renewing their domain name. In case of a server issue, we will submit a support ticket with the hosting company whose job it is to keep the server online.
* Top Websites is NOT responsible for server/hosting downtime.
How often do you run updates?
Do you offer 24/7 support?
What if an update breaks my site?
Your site will be rolled-back to the backup state taken prior to performing the update. You’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
Do my hours rollover to the next month?
Do you offer any guarantees?
We offer a 30 day money back guarantee. If at any time you feel like you haven’t received the service you signed up for, you will get your money back. This only goes back 30 days. We do not offer refunds for prior month’s services.
PLEASE BE AWARE WE CANNOT OFFER GUARANTEES THAT A SITE WILL NOT BE HACKED OR GO DOWN.
What is your cancellation policy?
What are your payment methods?
Let’s Begin
So that we can know exactly how to help you, we will look into your website and its back end to check for problems and conflicts. We may need to ask you for administrator credentials to login and review the website installations. If it’s not been updated for months it may require some major fixes before upgrading. If so, we will let you know before starting the Maintenance Plan.